Paramanna House
Cancellation & Refund Policy
Last updated: October 25, 2026
Overview
This Cancellation & Refund Policy explains how order cancellations, returns, and refunds are handled at Paramanna House. We aim to provide a clear and fair process for our customers.
Order Cancellation
You may request cancellation of your order by contacting us as soon as possible after placing it. Cancellation requests are subject to the status of your order at the time we receive your request.
Cancellation Eligibility
Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been packed or handed over to the courier partner, cancellation may no longer be possible.
Cancellation After Order Processing
If your order is already being processed, we will make reasonable efforts to cancel it before dispatch. If cancellation is not possible at that stage, the order may proceed to delivery and standard return or refund terms may apply where eligible.
Cancellation After Dispatch
Orders that have already been dispatched generally cannot be cancelled. In such cases, please refer to the return and refund sections below or contact customer support for guidance.
Return Eligibility
Due to the nature of food products, opened or consumed items are generally not eligible for return. Returns may be considered in cases where:
- You received a damaged, defective, or expired product
- You received an incorrect product or wrong variant
- The product appears tampered with or compromised on delivery
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number, a description of the issue, and clear photographs where applicable. We will review your request and respond with the appropriate resolution, which may include replacement or refund where applicable.
Refund Initiation
Approved refunds will be initiated to the original payment method used for the order, unless otherwise agreed. Refunds are processed after verification of the cancellation or return request.
Refund Processing Time
Once a refund is approved and initiated, it may take approximately 5 to 10 business days to reflect in your account, depending on your bank or payment provider. Processing times may vary and are subject to the policies of the payment gateway and your financial institution.
Refund Method
Refunds are typically processed back to the original mode of payment. We are unable to process refunds to a different payment method unless required by applicable law or agreed upon in writing.
Failed Payment
If a payment fails during checkout, your order will not be confirmed. Any amount temporarily held or debited by your bank or payment provider will be released or reversed in accordance with their timelines. If you notice an unexpected charge, please contact us with your transaction details.
Duplicate Payment
If you are charged more than once for the same order due to a technical error, please contact us with your order number and transaction details. After verification, we will initiate a refund for the duplicate charge where applicable.
Non-delivery
If your order shows as delivered but you have not received it, or if your order is significantly delayed beyond the estimated timeline, please contact us with your order details. We will investigate with the courier partner and work toward a fair resolution.
Customer Support
For cancellation, return, or refund requests, please contact us through our Contact Us page, call +91 98765 43210, or email [email protected] with your order number and relevant details.