Privacy Policy

Overview

Paramanna House, a brand of Sumitra Enterprise, respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We collect information that you provide directly to us, as well as certain information generated when you use our website. The types of information we may collect include:

• Personal information such as your name
• Contact information such as phone number and email address
• Account information if you register or log in
• Order and delivery information including shipping address and pin code
• Payment-related transaction references processed through our payment gateway
• Website usage information such as pages visited and device/browser details

Personal Information

When you place an order, create an account, or contact us, we may collect personal details necessary to process your request and provide customer support.

Order Information

We collect order details including products purchased, quantities, order value, delivery address, and order status to fulfil your purchase and communicate with you about your order.

Payment Information

Payments on Paramanna House are processed through secure third-party payment gateway providers such as Razorpay. We do not collect or store your full payment card number, CVV, or other sensitive card details on our servers.

The payment gateway may collect and process payment information in accordance with its own privacy and security policies. We may receive limited payment-related information such as transaction ID, payment status, and payment method type for order reconciliation.

How Information Is Used

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating order updates, delivery information, and customer support responses
• Verifying identity through OTP or account login where applicable
• Improving our website, products, and customer experience
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring platform security

Order Processing

Your contact and delivery information is used to process orders, arrange shipping through courier partners, and provide order-related communications.

Customer Support

If you contact us through our Contact Us page, email, or phone, we use the information you provide to respond to your enquiry and assist with your request.

Cookies

Our website may use cookies and similar technologies to support basic functionality, remember preferences, and understand how visitors use the site. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

Data Sharing

We do not sell your personal information. We may share information with trusted third parties only where necessary to operate our business, such as:

• Payment gateway providers for processing payments
• Courier and logistics partners for order delivery
• SMS or communication service providers for OTP and order notifications
• Technology service providers that support website hosting and operations
• Legal or regulatory authorities when required by applicable law

Third-party Service Providers

Third-party service providers are authorized to use your information only as needed to perform services on our behalf and are expected to maintain appropriate confidentiality and security standards.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, legal compliance, and record-keeping requirements.

Customer Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate business requirements such as order records and legal obligations.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page. We encourage you to review this policy periodically.

Contact Information

For privacy-related questions, please contact:

Paramanna House — A brand of Sumitra Enterprise

13/2C, D.N. Ghosh Road, Bhawanipur, Kolkata - 700025, West Bengal, India

Phone: +91 98765 43210

Email: [email protected]