Terms & Conditions

Introduction

Welcome to Paramanna House, a brand of Sumitra Enterprise. These Terms & Conditions govern your access to and use of the Paramanna House website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before using our services.

Website Usage

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. You must not attempt to gain unauthorized access to any part of the website, its servers, or related systems.

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

Eligibility

By placing an order on Paramanna House, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian, and that you are legally capable of entering into a binding contract.

Product Information

We strive to display accurate product descriptions, images, weights, and pricing. However, product packaging, appearance, or batch-related details may vary slightly. Product images are for illustrative purposes and may not reflect the exact appearance of the item received.

Nutritional and health-related information provided on the website is for general educational purposes only and is not medical advice.

Product Pricing

All prices are displayed in Indian Rupees (₹) unless stated otherwise. The applicable price at checkout is the price that will apply to your order. Please refer to our Pricing Policy for further details.

Orders

Placing an order on our website constitutes an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion, including due to product unavailability, pricing errors, or suspected fraudulent activity.

An order is confirmed only after successful payment verification and order confirmation communication, where applicable.

Payments

Payments on Paramanna House are processed through secure third-party payment gateway providers. By making a payment, you agree to the terms and conditions of the applicable payment provider.

We do not store your full payment card details on our servers. Payment information is handled by the payment gateway in accordance with their security standards.

Shipping

We deliver across India subject to serviceability. Shipping timelines, charges, and delivery terms are described in our Shipping Policy, which forms part of these Terms & Conditions.

Cancellation

Order cancellation terms are set out in our Cancellation & Refund Policy. Please review that policy to understand when and how orders may be cancelled.

Returns and Refunds

Returns and refunds, where applicable, are handled in accordance with our Cancellation & Refund Policy. Due to the nature of food products, certain items may not be eligible for return once delivered, except where required by applicable law or where the product is damaged, defective, or incorrect.

Account Information

If you create an account or provide contact details during checkout, you are responsible for ensuring that the information you provide is accurate and up to date. You are responsible for maintaining the confidentiality of your account credentials, where applicable.

Intellectual Property

All content on this website — including text, images, logos, graphics, and design elements — is the property of Paramanna House or Sumitra Enterprise or used with appropriate permission. You may not copy, reproduce, distribute, or use any content without prior written consent.

Website Availability

We aim to keep the website available at all times, but we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

Limitation of Liability

To the extent permitted by applicable law, Paramanna House and Sumitra Enterprise shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

Our liability in connection with any order is limited to the amount paid for that order, except where a higher liability is required under applicable law.

Changes to Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Contact Information

Paramanna House — A brand of Sumitra Enterprise

13/2C, D.N. Ghosh Road, Bhawanipur, Kolkata - 700025, West Bengal, India

Phone: +91 98765 43210

Email: [email protected]